Our goal at Willows is to care for kids and families and keep our community healthy. We continue to do this every day. Due to the novel coronavirus we have had to adjust some of our usual practices. If your child is ill, we will discuss his or her symptoms with you by phone before we make an appointment. We have designated completely separate entrances/exits and separate areas of the office for sick and well patients. This lets us be confident, that when you bring your well infant or child into our office, they are separated from sick people. When you call for an appointment, we will give you instructions for where to go when you arrive at our office.
For the present time, we have made the following changes to our office schedule:
Monday through Friday 8:30 am to 10:15 am: Only infants for newborn checks and lactation visits, and well infants/children up to five years of age needing checkups, will be seen in the office. These newborns, infants, toddlers, and young children will seen in the “well” part of the office, and you can enter through our front door as usual.
Monday through Friday 10:45 am to 5 pm: Children or adolescents of any age who are sick or have a condition that can’t be resolved with a virtual visit will be seen during this time. Children or adolescents seen during this time can enter through our back door, and be seen in the back, or “sick” part of the office.
Weekends: We are open Saturday mornings starting at 8:30 am and to see infants for weight checks, take calls in our office and do virtual consults. Children who are sick and need to be seen after a virtual assessment can be seen in the “sick” part of our office. At this time, we are not open for routine hours on Sunday. However our doctors are taking calls and doing virtual visits throughout the day on Sunday.
We are postponing check-ups for children over age five years out of an abundance of caution. As soon as we feel it is safe to welcome children over five years of age back for routine check-ups, we will let you know. If you have any concerns or questions you might have asked at your child’s check-up, e.g. developmental questions, concerns about sleep, eating, anxiety, etc. please call us. You can schedule a virtual visit with your doctor or PA to ask questions and discuss any concerns together.
Please note: To ensure that well children are not exposed to sick children, when you bring your child in for a newborn or well visit, we ask that you do not bring your other children. While we recognize that this may be challenging, it allows us to keep well children separate from those who may be sick. There is always the possibility that a family of a six-month-old who comes in for a checkup, also has a three year old with a cough or runny nose, which is a scenario we would like to avoid. We are here to care for our community throughout this difficult time, and will continue to keep you updated.
Social distancing: We can all help stop the spread of the coronavirus by breaking the chain of transmission. Keep your family home, minimize contact with others, avoid crowds, postpone travel, try to avoid trains and planes.
Please note, for the protection of our patients and families, our newborn group is cancelled until further notice.
Please do not hesitate to call if you have any questions. Thank you for your flexibility and understanding as we weather this difficult time together.
Updated May 1, 2020